Privacy Policy
Effective Date: 03/01/2025
1. Introduction
Care PM ("Company," "we," "us," or "our") is committed to protecting the privacy of its users. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you access and use our software, services, and website (collectively, the "Services").
By using Care PM, you agree to the terms of this Privacy Policy. If you do not agree, you must discontinue use of the Services.
2. Information We Collect
We collect and process information necessary to provide, maintain, and improve our Services, including:
- Personal Information: Names, email addresses, user credentials, and contact details.
- Usage Data: Log files, IP addresses, browser type, session activity, and system settings.
- Protected Health Information (PHI): Processed in compliance with HIPAA where applicable.
- Cookies and Tracking: Used to enhance user experience and gather analytical data.
3. How We Use Information
We process collected information for the following purposes:
- To provide, operate, and improve our Services.
- To authenticate users and manage account security.
- To comply with legal, regulatory, and contractual obligations.
- To monitor system performance and enforce policies.
- To communicate updates, support, and administrative messages.
We do not sell, rent, or share personal data with third parties for marketing purposes.
4. Data Protection and Security
We implement technical, administrative, and physical safeguards to protect collected data from unauthorized access, disclosure, or loss. However, users are responsible for maintaining the confidentiality of their login credentials.
5. Data Retention
Data is retained only as long as necessary for business purposes, legal compliance, or contractual obligations. Upon termination of services, data will be securely deleted or anonymized unless required by law.
6. User Rights and Choices
Users may have rights regarding their data, including:
- The right to access, update, or delete personal data.
- The right to restrict or object to certain processing activities.
- The right to request data portability.
To exercise these rights, contact us at customer-support@cds.care.
7. Third-Party Services
Care PM integrates with third-party services such as payer portals, EHR systems, and patient mailing providers like PostGrid. While we ensure security compliance, users should review the privacy policies of third-party services.
8. Compliance with Legal Requirements
Care PM complies with applicable privacy laws, including:
- HIPAA: Protection of PHI in accordance with regulatory requirements.
- GDPR: Data protection for users in the European Economic Area (EEA) (where applicable).
- CCPA: Additional privacy rights for California residents.
9. Updates to This Policy
We reserve the right to modify this Privacy Policy at any time. Updates will be posted with the revised Effective Date. Continued use of our Services constitutes acceptance of the updated policy.
10. Contact Information
For questions or concerns, please contact us:
Care PM
Custom Data Services, Inc.
55 E 86th Ave., Merrillville, IN 46410